CUSTOMER SERVICE MANAGER


Views: 2
Posted Date: 03-May-2018   
Closing Date: 25-May-2018

urbanland-asia-investment-co-ltd

Urbanland Asia Investment Co.,Ltd

Urbanland Asia is a niche property development and management group that strive to develop spaces that accommodate a growing need for great design and buildings which inspire people. We are dedicated to bringing high-quality developments that creates a lasting contribution to the landscape and the surrounding community and have long-term positive impact on the people and culture of Cambodia and beyond.

Job Description


 

We are looking for an energetic, well organized service oriented professional who doesn’t mind wearing multiple hats. You are a self-motivated individual with experience in handling a wide range of customer service and warranty related items and is able to work independently with little or no supervision. Well organized, flexible and enjoy the challenges of supporting an office of diverse people while continuing to foster a team environment. This job requires travel between projects.

Job Responsibility:

 

  • Assist project management and sales & marketing team in achieving completion
  • Project occupancy and resident hand over
  • Project closeout
  • Deficiency completions
  • Assist project management and sales with the review of the quality of the construction
  • Assist with review of the showroom and display suite
  • Assist with managing the contractor to developer handover quality review and establishment of deficiencies/incomplete work
  • Assist the project managers with the chase down of contractor and subcontractors to get all incomplete work finished prior to Owners move in.
  • Oversee & Expedite repairs and deficiency work independently, providing communication and reports
  • Coordinate trades to ensure timely and efficient repair of deficiencies
  • Maintain positive and professional customer experience, communication and expectations from closing through warranty
  • Work with trades to coordinate and facilitate expedited completion of incomplete or deficient work
  • Be accountable for managing the successful project total completion and complete customer satisfaction
  • Continued communication with Owners re update on progress and anticipated completion dates
  • Deal with Customers to ensure appropriate understanding of all the components of their home including orientation of the supporting documentation provided with their purchase.
  • Maintain ongoing, “Hands On” communication with Owners

Asset Management

  • Oversee maintaining the appropriate operational condition of managed property assets
  • Manage and/or undertake directly any required maintenance or repair work that is the owners responsibility

Job Category Customer Service  
Job Location Phnom Penh  

Job Requirements


  • You bring energy and passion for good work and a commitment to the quality of your craft, service and relationships.
  • Fluent in both written & spoken English and Khmer.
  • Self-starter who learns quickly requiring minimal supervision
  • Excellent organizational skills with the ability to manage multiple projects and priorities.
  • Methodical problem solver, driven by process and with a strong attention to detail.
  • Strong focus on customer service  
  • Strong leadership and team management skills
  • Very good relationship management and building rapport nurturing
  • Open mindset and can take constructive feedback
  • You work well under pressure and in difficult situations.


Contact Detail

Name : Lina
Tel : 023 900 871
Email : lina.leang@urbanlandasia.com
Website : http://embassycentral-bkk.com/
Address : 1F - 01 Raintree, #299 Preah Ang Duong Phnom Penh, Cambodia.



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