IT Support Officer

Views: 24
Posted Date: 19-Feb-2018   
Closing Date: 19-Mar-2018


UMG Cambodia

UMG Cambodia is a fast growing heavy equipment solution provider in Cambodia. Understanding of customer needs, prudent management, and extensive coverage across Cambodia, UMG not only survived the crisis, but also successfully grew its business exponentially through the years. We offer market leading products such as Volvo Construction Equipment (VCE), SDLG, Matador, Tower Crane, Building Hoist, JMC Light Trucks, Dong Feng Truck, Airman, Baifa Generator, Furukawa, Deutz Fahr Tractor. Our business revolves around customer satisfaction. We choose to provide more than just simply selling quality construction equipment; instead our services cover their other needs as well.

Job Description

·         Talking to users through series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

·         Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·         Replacing parts as required.

·         Providing support, including procedural documentation and relevant reports.

·         Following diagram and written instructions to repair a fault or set up a system.

·         Supporting the roll-out of new applications.

·         Setting up new users account and profiles and dealing with password issues (email).

·         Responding within the time limits to call-outs.

·         Working continuously on a task until completion (or referral to third parties, if appropriates).

·         Perform tasks assigned by superiors in ICT scope

·         Prioritizing and managing many open cases at one time.

·         Rapidly establishing a good working relationship with colleagues and others.

·         Contributes to team effort by accomplishing related results as needed.

Job Category Information Technology  
Job Location Phnom Penh  

Job Requirements

- Has experience in IT Support at least 1 year

- Good at problem solving skill

- Be able to work under pressure, strong commitment, team work, integrity, and continuous improvement

- Good command in English

- Be able to work for long term and challenges

- Willing to work as IT Support


Contact Detail

Name : Chak Sokkheang
Tel : 088 52 39 800/096 60 77 375
Email :
Website :
Address : # 4, National Road 4, Sangkat Chom Choa, Khan Po Senchey, Phnom Penh

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