Technical Service Officer (Chinese Speaker)

Views: 41
Posted Date: 19-Jan-2018   
Closing Date: 31-Mar-2018



EZECOM, Cambodia’s Premium Internet Service Provider, was founded to serve the rapidly expanding business and home user market in Cambodia. Our company has incorporated its own fiber optic and WiMAX network with internet, VoIP, VPN, and customer built world class data center.

Job Description

- Install internet connection and other communication connections for customer following to procedures.

- Resolve technical issues for customers on the phone and by visiting the customer’s site.

- Keep records of service to customers. - Keep track of company stock/equipment and property.

- Escalate and report issues and concerns to supervisor and manager as required.

- Perform professional communication with customers by face to face, on the phone and email.

- Provide details of potential customers or upgraded sales leads to the Sales Team.

- Follow up processes, policies, and procedures.

Job Category Information Technology  
Job Location Phnom Penh  Sihanouk Ville  Svay Rieng  

Job Requirements

- Bachelor Degree in Computer Science or other related fields.

- At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies.

- Experience with common computer operating systems and Internet related Applications eg. Microsoft Windows, Internet Explorer, Emails.

- Flexible to work on rotating schedule and travelling to work at the fields.

- Be good at speaking and writing in English.

- Be good at communication, initiative, patient, and problem solving.

- Residential candidates are prioritized.

Additional Information

Interested candidates should submit their applications, Cover Letter clearly indicating Position applied for, with current photo and the expected salary to HR Department at EZECOM Office or via email; Competitive salary and benefits will be offered based on qualifications and experiences;

Contact Detail

Name : Ms. Samphors
Tel : 077973639
Email :
Website :
Address : Head Office: #7D, Cambodian Chamber of Commerce Building, Russian Blvd, Ground floor, Phnom Penh

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